About Us — ATEL 14 Degrees | A Contact Center Built on Telecom Roots Since 1997

Get to know us

We are ATEL 14 Degrees

Our story begins in 1997, when ATEL was born as a telecommunications provider, bringing land lines to families in rural areas of Guatemala. We’ve evolved alongside the industry, adapting to technological changes and market needs.

Today, we are a contact center built on a strong foundation of telecommunications and technology, thanks to our origins. This allows us to offer innovative solutions and exceptional service, backed by decades of experience and commitment to our clients.

Generating trust in every contact.

The 14 Degrees team smiling together at their workstations — We are ATEL 14 Degrees

Our journey

From rural land lines to a contact center

Nearly three decades of connecting people — first with telephone lines, then with mobile, and today with the brands they serve.

1997

Founding

ATEL was founded as a provider of local telephone lines.
2007

Expansion

It expanded into mobile technology, with a focus on connecting rural areas with the USA.
2008

Contact Center

Launch of Contact Center to serve our own clients.
2018

Diversification

Focus on contact center expansion: diversification of clients and markets.
2024

New image

A new image and innovations in technology are introduced.

Why 14 Degrees?

Because we are proud of our origin: San Marcos, Guatemala.

The latitude of San Marcos in the DMS (degrees, minutes and seconds) coordinate system:

Latitude: 14°57′50″ N
Longitude: 91°47′39.98″ W
Local time: --:--

Local origin, global reach

With several offices in Guatemala, we have a global reach, being able to serve clients in different parts of the world. The advantage of our location:

Proximity to markets in the USA, Mexico and Latin America.
Stable economy and one of the fastest growing in Latin America.
Collaborators naturally oriented to customer service.

We evolve dynamically — to offer excellence, customization and flexibility to our clients.

Why choose us

Some reasons to choose us…

Unique flexibility model

Our boutique service offers a personalized and dedicated service model, enabling seamless adaptation to unpredictable fluctuations in demand volume, adapting to short term projects or starting small.

Cutting-edge technology

We incorporate artificial intelligence tools, bots and virtual agents to optimize your processes and improve efficiency of your operations, while preserving human touch.

Low attrition rates

Thanks to our location and our solid leadership development strategies, we have below industry average attrition rates — loyal agents that deeply understand your customers’ needs.

Social responsibility

We contribute to the development of entire communities in second tier cities, becoming strategic allies for clients committed to social responsibility.

Our sites

Strategically located in Guatemala

We are strategically located in Guatemala City and second-tier cities, allowing us to offer high-quality services at competitive costs. Our location facilitates the agile hiring of qualified talent, ensuring low staff turnover and a team committed to service excellence.

San Marcos San Rafael P.C. Guatemala City

GUATEMALA · 15°N 90°W

San Rafael Pie de la Cuesta

Built for BPO

150seats · operational since 2018

Has all the necessary redundancies to ensure business continuity.

San Marcos

Bilingual agents

85seats · operational since 2020

Has all the necessary redundancies to ensure business continuity.

Guatemala City

Communications backbone

Operational area with potential for growth.

Clearwater, Florida

U.S. office

14 Degrees LLC · 2738 Roosevelt Blvd Apt 1415, Clearwater, Florida 33760.

Inside our sites

Where 14° North comes to life

14 Degrees agents with headsets at work on the contact center floor

Three team leads reviewing results on a laptop

Rows of agents serving customers at one of our Guatemala sites

Our people

Our staff is our priority

With more than 150 agents, we are constantly expanding — always looking for new talent to help us become better. We are recognized as a contact center that provides opportunity for professional and personal growth.

Staff selection

Rigorous staff selection process that guarantees the quality and compatibility of candidates.

Personalized training

Personalized training from the beginning, shortening the learning curve to achieve goals quickly.

Low attrition

Lower than industry average attrition.

Meet our team

Our collaborators tell us what they like about 14 Degrees

Three stories of growth, leadership and inclusion — in their own words (with English subtitles).

Aída

Meet Aída, Shift Manager at Atel 14 Degrees, who embodies our commitment to nurturing talent and fostering professional growth.

Juan Antonio

Let’s find out how Juan, who started out with a temporary job, has advanced his career thanks to our commitment to talent development.

Ana Laura

Ana Laura reflects our commitment to inclusion. We admire her for her tenacity, and here she shares what motivated her to apply for a job at Atel 14 Degrees.

Unmatched flexibility, experience and commitment.